Individuals - general information
General assistance for individuals by telephone: 804-367-8031 or by fax 804-254-6113 (8:30 a.m. - 5:00 p.m. Monday through Friday). [TTY Users please dial 7-1-1.]
The Department's Customer Service Walk-In Center (located at 1957 Westmoreland St., Richmond, VA) is open Monday - Friday, 8:30 a.m. - 4:30 p.m. from January 30 to late May 2017.
When is my tax return due?
The due date for your Virginia income tax return is May 1. If the due date falls on a Saturday, Sunday or legal holiday, you may file your return on the next business day. The United States Postal Service postmark is used to verify the date your return is mailed. If you are living or traveling outside the United States on May 1, you have until July 1 to file your return.
An automatic six-month filing extension is allowed for individual income tax filers. No paper application or online application for extension is required. But, the extension provisions do not apply to payment of any tax that may be due with the return. To avoid penalties, filers must pay at least 90% of their final tax liability by the original due date for filing the return.
Where do I mail my forms?
You may send your Virginia income tax return to the Department of Taxation or the city or county where you lived on January 1, 2017. To mail your income tax return directly to the Department of Taxation use::
To receive the status of your filed income tax refund, enter your Social Security Number and the expected refund amount (to the nearest dollar) for the tax year you select on this Refund Status form. You can also telephone 804-367-2486 (24 hours a day, 7 days a week). You will need to enter your SSN and the amount of the refund you are expecting. All tax refunds are now issued by direct deposit or by check..
How soon after I file my return can I check the status of my refund?
If you e-Filed your tax return your refund will be processed in up to 4 weeks. If you filed your tax return on paper your refund could take up to 8 weeks to process.