Individual Income Taxpayer Assistance
A number of services are available toll-free, 24 hours a day on the FACT and Information Line: 1-888-PATAXES. For assistance by telephone for personal income tax questions, call 717-787-8201 between 7:30 a.m. and 5 p.m., Monday-Friday. Services for taxpayers with special hearing and/or speaking needs are at 1-800-447-3020 (TT Only). You may also contact one of the District Offices. The locations and telephone numbers are available here.
The Pennsylvania Office of Taxpayers’ Rights Advocate provides free and confidential assistance to taxpayers with PA personal income tax concerns not resolved through normal administrative procedures. Contact them at firstname.lastname@example.org or 717-772-9347, or by mail at: PA Department of Revenue / Taxpaper Rights Advocate / Strawberry Sq Lobby / PO Box 280101 / Harrisburg PA 17128-0101
Where do I mail my personal income tax (PA-40) forms?
|For Refunds||PA DEPT OF REVENUE
REFUND OR CREDIT REQUESTED
3 REVENUE PLACE
HARRISBURG PA 17129-0003
|For Balance Due||PA DEPT OF REVENUE
1 REVENUE PLACE
HARRISBURG PA 17129-0001
|No Refund, No Payment||PA DEPT OF REVENUE
NO PAYMENT OR NO REFUND
2 REVENUE PLACE
HARRISBURG PA 17129-0002
|Extensions of Time to File Individual Taxes||PA DEPARTMENT OF REVENUE
BUREAU OF INDIVIDUAL TAXES
PO BOX 280504
HARRISBURG PA 17128-0504
If you filed electronically it takes about four weeks to process a refund. If you filed a paper tax return it takes about 8 to 10 weeks to process a refund. if the department needs to verify information reported on your return or request additional information, the process will take longer. After your refund is processed, it takes 3 to 4 weeks for your overpayment to be mailed or direct deposited.
All returns, regardless of how they are filed, are processed in the order in which they are received. Sometimes, the Department will need to verify information reported on your return by requesting additional information, this will delay the processing of your return.
You may check on the status of your refund using one of the following methods: